To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, "drop-off" appointments are available. A drop off means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date, unless there is a medical reason preventing safe vaccination. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We require that animals be placed on a leash or in pet carriers before entering the waiting room.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, cash and personal checks. There will be a $40 charge for checks returned for insufficient funds.
We also know that sometimes finances are tight. Unexpected medical expenses can be a very real hardship. Depending on many factors, there may be help for owners and pets who find themselves facing a medical crisis without available funds. The following links are provided as a place to start, when looking for help. Some are for specific conditions (like cancer), others are for specific breeds (like labrador retrievers) and others are for specific circumstances (like service animals). The ability of various organizations to help is very fluid and changes, so please do your own research as well - and let us know if you find other organizations we can link to here. Be sure to scroll down on the appropriate pages as many of these websites provide links to many other possible sources.
Cats in Crisis
The Pet Fund
The Magic Bullet Fund
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
Exotic pets (birds, small mammals, reptiles) should be in an appropriate cage and covered while waiting. Please let the receptionist know you have an exotic pet and we will attempt to place you in a room as quickly as possible, with a heat source if appropriate.
Grass Lake Animal Hospital recognizes the importance of protecting the personal privacy of its clients, its patients and those individuals who simply visit our site.
Your privacy is also protected in our hospital. At no time is any information given out about the client or the pet without the consent of the owner. If you need to, you may designate someone you trust to receive information about your pet, or make decisions in your absence.
We do not collect or give out any information to any third party vendors or internet businesses. No information will ever be disclosed to outside parties from us or our web site hosting company at www.evetsites.com.
It's that simple! And we strictly adhere to this policy.
Your privacy is important to us!